Terms of Use
Last updated : April 1, 2026
1. Purpose
These Terms of Use (hereinafter "Terms") define the conditions for accessing and using the Stopsport service, available at https://stopsport.fr (hereinafter "the Platform").
2. Platform Publisher
The Stopsport service is published by FV – Fitness Vendor, a simplified joint-stock company (SAS) registered under SIREN number 921 713 418, with its registered office located in France.
Contact: contact@fitness-vendor.com.
3. Acceptance of Terms
Use of the Platform implies full and complete acceptance of these Terms. The User acknowledges having read them and agrees to comply with them.
4. Service Description
Stopsport is a SaaS platform enabling sports clubs and fitness centers to digitize and manage membership cancellation requests. The Platform acts solely as a technical intermediary for the transmission and processing of cancellation requests. The service includes:
- Creation and management of a customizable online cancellation form
- Tracking and processing of cancellation requests
- Collection of cancellation fees via a payment provider
- Transfer of collected funds to the club's bank account
- Sending email notifications via Resend
- Facilitating inter-club transfers: when a member relocates or is transferred professionally, the Platform may suggest partner clubs from the same network located near their new address, using a mapping service (Mapbox). The member freely chooses whether to share their contact information with the destination club. In certain networks, the transfer may be mandatory in accordance with the network's terms and conditions (see Article 18)
- Management of establishment networks allowing multiple clubs to be grouped under a common administration (see Article 18)
- Provision of a custom domain (white-label) and iframe integration to embed the cancellation process on the club's website (see Articles 20 and 21)
- Real-time event transmission to third-party systems via secure webhooks (see Article 19)
- An audit log tracking network parameter changes
In the context of collecting cancellation fees, Fitness Vendor acts as an authorized collection agent on behalf of the club. Funds collected from members are transferred to the club by bank transfer, after deduction of applicable fees and commissions as described in Article 6.
Stopsport acts solely as a technical service provider for the transmission and processing of cancellation requests. The Platform does not intervene in the contractual relationship between the club and its members.
5. Registration and Account
To use the Platform as a club manager, the User must create an account by providing a valid email address, a password, and their establishment's information (SIRET number). The User is responsible for the confidentiality of their credentials.
The User is responsible for all activity carried out from their account. The User agrees to immediately report any unauthorized use of their account or any breach of credential security to contact@fitness-vendor.com. FV – Fitness Vendor shall not be held liable for any consequences resulting from the fraudulent use of the User's credentials.
By providing a SIRET number during registration, the User declares and warrants that they are the legal representative of the corresponding establishment, or are duly authorized by said representative to act on their behalf in connection with the use of the Platform.
Any inaccurate declaration, identity theft, or fraudulent use of a third party's SIRET number constitutes a breach of these Terms and may result in the immediate suspension of the account, the blocking of pending transfers, and the permanent deletion of the account, without prejudice to any legal proceedings that may be initiated.
6. Pricing and Fees
Subscription
Use of the Platform requires a monthly subscription of EUR 9.99 excluding taxes per club. The subscription is taken out via the payment provider Stripe and can be managed from the "Subscription" section of the dashboard.
A free trial period of 30 days is granted from the date of club creation. During this period, all Platform features are accessible without commitment.
At the end of the trial period, if no subscription has been taken out, the club's cancellation links are deactivated and cancellation requests can no longer be received. The dashboard remains accessible.
Commission per Cancellation
The club freely sets the cancellation price in its settings. Stopsport charges a commission on each paid cancellation processed through the Platform:
- Fixed commission: EUR 1.50 excluding taxes per cancellation (includes payment provider fees)
- Variable commission: 5% of the cancellation amount
If the club sets the cancellation amount to EUR 0, no fixed or variable commission is applied. A free cancellation incurs no cost for the club beyond the monthly subscription.
Transfer Fees
Each bank transfer to the club is subject to a transfer fee of EUR 1.00 excluding taxes, deducted from the transferred amount.
A transfer can only be initiated when the available balance reaches a minimum threshold of EUR 5.00. Below this threshold, funds remain pending until the next transfer cycle.
Payment Fees
Payments are processed by a payment provider. The payment provider's fees are included in Stopsport's fixed commission. The club receives the full amount paid by the member in its bank account, after deduction of transfer fees. Stopsport commissions (fixed and variable) are billed separately on the club's monthly invoice.
Price Changes
The fees applicable to using the Platform, including the monthly subscription amount, may change at any time to account for service evolution, technical costs, or market conditions.
New fees apply only to cancellation requests made after they come into effect. Any change to the subscription amount takes effect from the next billing cycle.
7. Refunds
If a cancellation request is refunded, the refund is made net of the payment provider's fees. Indeed, the payment provider charges fees during the initial payment and during the refund. These fees are not refundable by the payment provider.
As a result, the amount refunded to the member may be less than the amount originally paid.
Refund in Case of Rejection
When the club rejects a paid cancellation request, the member is automatically refunded the amount paid, net of non-recoverable payment provider fees.
Refund in Case of Member Cancellation
When a member cancels their own cancellation request while the payment has been made and the request is still pending, the refund is made automatically, net of non-recoverable payment provider fees.
Refund in Case of Membership Transfer
When a member requests the transfer of their membership to a third party and this transfer is approved by the club, the manager may proceed with a refund of the cancellation fees. This refund is made net of non-recoverable payment provider fees. The refund is at the club manager's initiative and is not automatic.
Stopsport Commission in Case of Refund
When a refund is made to the member, particularly in the case of rejection of the cancellation request by the club, cancellation by the member, or a refund following a membership transfer, Stopsport does not charge any commission on this transaction.
8. Member Responsibility
The member making a cancellation request through the Platform must:
- Check the cancellation conditions set out in the club's general terms and conditions of sale
- Comply with the terms set out in their contract
- Provide the necessary supporting documents if the cancellation requires them
The club's general terms and conditions of sale are deemed accepted by the member upon registration with the club, not at the time of cancellation. The use of the Platform to submit a cancellation request constitutes acknowledgment by the member of the cancellation conditions set out in their contract with the club.
The Platform acts solely as a technical intermediary for the transmission of the cancellation request. It does not substitute for the contractual obligations between the club and the member.
A link to the club's general terms and conditions of sale may be displayed for informational purposes in the cancellation process when provided by the club. This link is optional. Stopsport cannot be held responsible for the content of the clubs' general terms and conditions of sale or for their absence.
9. User Obligations
The User agrees to:
- Provide accurate and up-to-date information
- Use the Platform in accordance with its intended purpose
- Not attempt to circumvent security measures
- Comply with applicable regulations regarding cancellation
The club user is solely responsible for the settings configured on the Platform, including the cancellation fee amount, the conditions applicable to its members, and the processing of cancellation requests.
Stopsport shall not be held responsible for decisions made by clubs in the management of cancellations or for any commercial consequences that may result.
The user shall refrain from any abusive use of the Platform, including any attempt at unauthorized access, automated data collection, or disruption of the normal operation of the service.
The user shall not use any robot, crawler, scraper, or any other automated process to extract, collect, or index data present on the Platform without the prior authorization of FV – Fitness Vendor.
The Platform may not be used for the purpose of developing, directly or indirectly, a competing product or service or one that reproduces all or part of Stopsport's features.
It is prohibited to test the vulnerability of the Platform, scan its systems, attempt to identify security flaws, or bypass protection mechanisms without the prior written authorization of FV – Fitness Vendor. Any attempt to gain unauthorized access to the Platform’s systems, infrastructure, or data is strictly prohibited.
The user agrees not to use the Platform in a manner likely to disrupt its normal operation, including through mass sending of requests, the use of automated scripts, or any action that may cause overload of the technical infrastructure.
10. Personal Data Processing
Personal data collected as part of a cancellation request is processed solely to enable the transmission and processing of that request by the relevant club.
The club acts as data controller within the meaning of the General Data Protection Regulation (GDPR).
Stopsport acts solely as a technical data processor providing the infrastructure for the management and transmission of cancellation requests.
Stopsport undertakes to process data only on the club's instructions and to implement the necessary technical and organizational measures to ensure data security.
Consequently, responsibility for compliance with legal obligations related to the management of member data lies with the club, particularly with regard to informing members and ensuring compliance with its own contractual conditions.
Data Retention
Personal data processed as part of using the Platform is retained for the duration necessary to process cancellation requests and manage the relationship between the club and its members.
Certain data may be retained for an additional period to comply with applicable legal obligations or for evidentiary purposes in case of dispute.
At the end of these periods, data may be deleted or anonymized in accordance with applicable regulations.
11. Fair Use of the Cancellation Service
The user agrees to provide accurate and truthful information when using the online cancellation service offered by Stopsport.
Any attempt to circumvent the operation of the service, including by declaring an unpublished Google review, providing deliberately incorrect answers to questionnaires, or submitting inaccurate information, may result in the refusal of the cancellation request or the revocation of any associated benefits.
The relevant club remains free to accept or reject a cancellation request when it finds that the process conditions have not been met.
12. Liability
FV – Fitness Vendor undertakes to ensure the availability and proper functioning of the Platform to a reasonable extent. FV – Fitness Vendor shall not be held liable for temporary interruptions related to maintenance or force majeure events.
Stopsport acts solely as a technical intermediary for the transmission of cancellation requests between members and clubs.
Consequently, Stopsport is not a party to the contract between the club and its members and cannot be held liable for applicable contractual conditions, the validity of cancellation requests, or decisions made by clubs regarding the acceptance or rejection of a cancellation.
Use of the Service
The Platform is provided "as is" and subject to availability. FV – Fitness Vendor does not guarantee that the Platform will perfectly meet the specific needs of each user or that it will be free from any interruption or error.
The user acknowledges using the Platform at their own risk and remains responsible for their use of it in managing their cancellation requests.
Temporary Service Interruption
The Platform may be temporarily unavailable for maintenance reasons, technical updates, or due to events beyond the control of FV – Fitness Vendor. FV – Fitness Vendor shall not be held liable for any consequences resulting from these temporary service interruptions.
Third-Party Providers
The Platform may rely on third-party services necessary for its operation, including for online payment, email sending, or hosting. FV – Fitness Vendor shall not be held liable for malfunctions or service interruptions attributable to these third-party providers.
Force Majeure
FV – Fitness Vendor shall not be held liable for the non-performance or delay in the performance of its obligations resulting from a force majeure event under French law.
Exclusion of Certain Damages
FV – Fitness Vendor shall not be held liable for indirect, intangible, or consequential damages, including any loss of revenue, loss of customers, loss of data, damage to reputation, or loss of business resulting from the use of the Platform.
Electronic Evidence
Computer records made on the Platform constitute evidence of actions performed by users and may be used as evidence in the event of a dispute.
Financial Liability Limitation
In any event, the liability of FV – Fitness Vendor in connection with the use of the Platform shall not exceed the total amount of commissions collected by the Platform for the use of the service by the relevant club during the twelve (12) preceding months.
13. Intellectual Property
All elements of the Platform (code, design, texts, logos) are the exclusive property of FV – Fitness Vendor and are protected by intellectual property law.
Any unauthorized reproduction, extraction, modification, or reuse of all or part of the Platform is strictly prohibited without the prior authorization of FV – Fitness Vendor.
The user shall not attempt to copy, reproduce, analyze, decompile, disassemble, or perform any reverse engineering operation on all or part of the Platform, except in cases expressly authorized by law.
The user shall not use the Platform, its features, its documentation, or any element accessible through the service to develop, directly or indirectly, a competing product or service or one that reproduces all or part of the Platform's functionality.
It is also prohibited to reproduce or to substantially draw inspiration from the architecture, user journeys, technical mechanisms, or service model of Stopsport for the purpose of creating a similar or competing service.
14. Account Termination
The User may request the deletion of their account at any time by contacting contact@fitness-vendor.com. FV – Fitness Vendor reserves the right to suspend or delete an account in the event of a breach of these Terms.
FV – Fitness Vendor also reserves the right to temporarily suspend or limit access to the Platform in the event of excessive, abusive, or potentially disruptive use of the service.
Such suspension may occur without prior notice when necessary to preserve the security, integrity, or technical stability of the Platform.
Transfer Suspension
In cases of suspected fraud, identity theft, unauthorized use of a SIRET number, or any activity contrary to these Terms, FV – Fitness Vendor reserves the right to suspend pending transfers and block access to the account for the duration of any necessary investigation.
Funds collected on behalf of the club are held during the verification period. If fraud is confirmed, FV – Fitness Vendor reserves the right to refund affected members and permanently delete the account, without prejudice to any legal proceedings that may be initiated.
Identity Theft
Creating an account using the identity, business name, or SIRET number of a third party without authorization constitutes a criminal offense under Article 226-4-1 of the French Penal Code. FV – Fitness Vendor reserves the right to report any case of identity theft to the competent authorities and to fully cooperate with law enforcement in the context of any investigation.
15. Identity Verification
FV – Fitness Vendor reserves the right to request at any time that the User provide proof of identity, an extract from the Trade and Companies Register (Kbis), or any other official document to verify the legitimacy of the account and the correspondence between the User and the declared establishment.
Verification requests may be made in the following cases:
- Upon account creation
- Before the first transfer of funds
- In the event of a change to the IBAN or banking information
- In the event of a report or suspicion of fraud
- Randomly as part of fraud prevention measures
The User has fifteen (15) days from the request to submit the required documents. In the absence of a response within this period, FV – Fitness Vendor reserves the right to suspend transfers and limit access to the account until the supporting documents are received.
Documents provided as part of identity verification are processed in accordance with the privacy policy and are retained only for the duration necessary for verification.
16. Modification of Terms
FV – Fitness Vendor reserves the right to modify these Terms at any time. The current version is the one published on the website. Users are encouraged to regularly review these terms.
FV – Fitness Vendor also reserves the right to modify, improve, or evolve the Platform's features at any time to enhance its operation or security.
17. Applicable Law and Jurisdiction
These Terms are governed by French law. Any dispute shall be submitted to the competent courts of Paris.
18. Establishment Networks
The Platform allows multiple establishments to be grouped within a network administered by one or more network administrators.
Creation and Administration
Network creation is reserved for users with the network administrator role. The network administrator may invite club owners to join the network, manage common settings, and view network-wide statistics.
Forced Parameters
The network administrator may impose certain parameters on member clubs, including the common cancellation process, establishment type, cancellation reasons, retention proposals, cancellation price, email sending mode, and inter-club transfer distance. Parameters marked as "forced" cannot be modified by member clubs.
By joining a network, the club accepts the parameters imposed by that network. Forced parameters are clearly indicated during the invitation and in the dashboard.
Mandatory Inter-Club Transfer
In certain networks, inter-club transfer may be made mandatory for committed members. In this case, the member wishing to cancel is directed to a network club located near their new address. The conditions of the mandatory transfer are governed by the network's general terms and conditions of sale. The member club is informed of this obligation when joining the network.
Right to Leave the Network
Any club may leave a network at any time from its dashboard. Leaving the network disables inter-club transfer and restores the club's individual cancellation process. Existing cancellation data is not affected.
Notifications
Network parameter changes are subject to a daily summary sent by email to member club owners. Major events (joining, leaving, scheduled deletion) trigger immediate notifications.
Audit Log
All parameter changes, club and administrator additions and removals are recorded in an audit log accessible to network administrators.
19. Webhooks
The Platform allows clubs and networks to configure webhooks to receive real-time notifications when events occur (new cancellation, acceptance, rejection, refund, club addition or departure, etc.).
Security
Each webhook request is signed using an HMAC-SHA256 signature allowing the recipient to verify the authenticity and integrity of the transmitted data. An automatic retry mechanism is provided in case of delivery failure.
Responsibility
The club or network is solely responsible for the security of the configured destination URL, the processing of data received via webhooks, and compliance with applicable data protection regulations at the destination.
Data transmitted via webhooks may contain personal data (name, email, cancellation reason). The club agrees to configure only secure URLs (HTTPS) and to ensure that the destination system complies with applicable legal obligations.
Stopsport shall not be held liable for the processing of data by the webhook destination system.
20. Custom Domains
The Platform allows clubs and networks to configure a custom domain (e.g., cancellation.myclub.com) to integrate the cancellation process under their own visual identity.
Club Responsibility
The club is responsible for the registration and DNS configuration of its custom domain, as well as the associated SSL/TLS security. The club must verify domain ownership through the DNS verification procedure provided by the Platform.
Data Processing
Using a custom domain does not change the terms of data processing. Stopsport remains the technical processor and data passes through the same infrastructure (Vercel / Supabase).
Member Information
Even when the cancellation process is accessible via a custom domain, Stopsport's legal notices, terms of use, and privacy policy remain accessible via a link at the bottom of the page.
21. iframe Integration
The Platform allows clubs to integrate the cancellation process directly on their own website via an iframe tag.
Club Responsibility
The club is responsible for the security of the website hosting the iframe, for informing visitors about the processing of their personal data, and for the overall compliance of its website with applicable regulations.
Stopsport shall not be held liable for any malfunctions, security breaches, or data violations resulting from the integration of the iframe on a third-party website.
Legal Notices
Links to Stopsport's legal documents (legal notices, terms of use, privacy policy) are displayed at the bottom of the embedded form, including in the context of an iframe.
22. Account Deletion and Grace Period
Establishment Deletion
When a club owner requests the deletion of their establishment, a 30-day grace period is applied. During this period, the establishment is marked as "pending deletion" and remains accessible in read-only mode. The owner may cancel the deletion at any time during this period.
A reminder is sent by email 15 days before the final deletion. At the end of the 30 days, all establishment data (cancellations, settings, members, events) is permanently deleted and any active Stripe subscription is automatically canceled.
Network Deletion
Network deletion follows the same mechanism: 30-day grace period, reminder at 15 days, final deletion at 30 days. Upon final deletion, all clubs are automatically detached from the network and resume independent operation. Club cancellation data is not affected.
Right to Erasure
In accordance with Article 17 of the GDPR, any request for early erasure may be sent to contact@fitness-vendor.com. The grace period is based on the legitimate interest of preventing accidental deletions and allowing account recovery.
23. Support Access
In the context of technical assistance and support, FV – Fitness Vendor teams may access a user account's data to diagnose a problem, verify a configuration, or respond to a support request.
This access is strictly limited to support and maintenance operations. It does not confer any additional rights over the club's data. All access is recorded in the Platform's technical logs.