Terms of Use
Last updated : March 13, 2026
1. Purpose
These Terms of Use (hereinafter "Terms") define the conditions for accessing and using the Stopsport service, available at https://stopsport.fr (hereinafter "the Platform").
2. Platform Publisher
The Stopsport service is published by FV – Fitness Vendor, a simplified joint-stock company (SAS) registered under SIREN number 921 713 418, with its registered office located in France.
Contact: contact@fitness-vendor.com.
3. Acceptance of Terms
Use of the Platform implies full and complete acceptance of these Terms. The User acknowledges having read them and agrees to comply with them.
4. Service Description
Stopsport is a SaaS platform enabling sports clubs and fitness centers to digitize and manage membership cancellation requests. The Platform acts solely as a technical intermediary for the transmission and processing of cancellation requests. The service includes:
- Creation and management of a customizable online cancellation form
- Tracking and processing of cancellation requests
- Collection of cancellation fees via a payment provider
- Transfer of collected funds to the club's bank account
- Sending email notifications via Brevo
Stopsport acts solely as a technical service provider for the transmission and processing of cancellation requests. The Platform does not intervene in the contractual relationship between the club and its members.
5. Registration and Account
To use the Platform as a club manager, the User must create an account by providing a valid email address, a password, and their establishment's information (SIRET number). The User is responsible for the confidentiality of their credentials.
6. Pricing and Fees
Subscription
Use of the Platform requires a monthly subscription of EUR 5.00 excluding taxes per club. The subscription is taken out via the payment provider Stripe and can be managed from the "Subscription" section of the dashboard.
A free trial period of 30 days is granted from the date of club creation. During this period, all Platform features are accessible without commitment.
At the end of the trial period, if no subscription has been taken out, the club's cancellation links are deactivated and cancellation requests can no longer be received. The dashboard remains accessible.
Commission per Cancellation
The club freely sets the cancellation price in its settings. Stopsport charges a commission on each paid cancellation processed through the Platform:
- Fixed commission: EUR 0.90 per cancellation
- Variable commission: 5% of the cancellation amount
- Bank transfer fee: EUR 1.00 per transfer
Free Cancellation
If a club sets a cancellation amount of EUR 0, no fixed or variable fees are applied. A free cancellation incurs no cost for the club.
Fee Capping
Fees applied by the Platform can never exceed the amount paid by the member. If the theoretical fees exceed the cancellation amount, they are automatically capped at that amount. The club's balance can therefore never become negative due to the Platform's operation.
Payment Fees
Payments are processed by a payment provider, which applies its own transaction fees. These fees are deducted from the amount paid by the member and are not billed separately to the club. The club therefore receives: amount paid by the member, minus the payment provider's fees, minus Stopsport fees.
Price Changes
The fees applicable to using the Platform, including the monthly subscription amount, may change at any time to account for service evolution, technical costs, or market conditions.
New fees apply only to cancellation requests made after they come into effect. Any change to the subscription amount takes effect from the next billing cycle.
7. Refunds
If a cancellation request is refunded, the refund is made net of the payment provider's fees. Indeed, the payment provider charges fees during the initial payment and during the refund. These fees are not refundable by the payment provider.
As a result, the amount refunded to the member may be less than the amount originally paid.
Refund in Case of Membership Transfer
When a member requests the transfer of their membership to a third party and this transfer is approved by the club, the manager may proceed with a refund of the cancellation fees. This refund is made net of non-recoverable payment provider fees. The refund is at the club manager's initiative and is not automatic.
Stopsport Commission in Case of Refund
When a refund is made to the member, particularly in the case of rejection of the cancellation request by the club or a refund following a membership transfer, Stopsport does not charge any commission on this transaction.
8. Member Responsibility
The member making a cancellation request through the Platform must:
- Check the cancellation conditions set out in the club's general terms and conditions of sale
- Comply with the terms set out in their contract
- Provide the necessary supporting documents if the cancellation requires them
The Platform acts solely as a technical intermediary for the transmission of the cancellation request. It does not substitute for the contractual obligations between the club and the member.
9. User Obligations
The User agrees to:
- Provide accurate and up-to-date information
- Use the Platform in accordance with its intended purpose
- Not attempt to circumvent security measures
- Comply with applicable regulations regarding cancellation
The club user is solely responsible for the settings configured on the Platform, including the cancellation fee amount, the conditions applicable to its members, and the processing of cancellation requests.
Stopsport shall not be held responsible for decisions made by clubs in the management of cancellations or for any commercial consequences that may result.
The user shall refrain from any abusive use of the Platform, including any attempt at unauthorized access, automated data collection, or disruption of the normal operation of the service.
The user shall not use any robot, crawler, scraper, or any other automated process to extract, collect, or index data present on the Platform without the prior authorization of FV – Fitness Vendor.
The Platform may not be used for the purpose of developing, directly or indirectly, a competing product or service or one that reproduces all or part of Stopsport's features.
It is prohibited to test the vulnerability of the Platform, scan its systems, attempt to identify security flaws, or bypass protection mechanisms without the prior written authorization of FV – Fitness Vendor. Any attempt to gain unauthorized access to the Platform’s systems, infrastructure, or data is strictly prohibited.
The user agrees not to use the Platform in a manner likely to disrupt its normal operation, including through mass sending of requests, the use of automated scripts, or any action that may cause overload of the technical infrastructure.
10. Personal Data Processing
Personal data collected as part of a cancellation request is processed solely to enable the transmission and processing of that request by the relevant club.
The club acts as data controller within the meaning of the General Data Protection Regulation (GDPR).
Stopsport acts solely as a technical data processor providing the infrastructure for the management and transmission of cancellation requests.
Stopsport undertakes to process data only on the club's instructions and to implement the necessary technical and organizational measures to ensure data security.
Consequently, responsibility for compliance with legal obligations related to the management of member data lies with the club, particularly with regard to informing members and ensuring compliance with its own contractual conditions.
Data Retention
Personal data processed as part of using the Platform is retained for the duration necessary to process cancellation requests and manage the relationship between the club and its members.
Certain data may be retained for an additional period to comply with applicable legal obligations or for evidentiary purposes in case of dispute.
At the end of these periods, data may be deleted or anonymized in accordance with applicable regulations.
11. Fair Use of the Cancellation Service
The user agrees to provide accurate and truthful information when using the online cancellation service offered by Stopsport.
Any attempt to circumvent the operation of the service, including by declaring an unpublished Google review, providing deliberately incorrect answers to questionnaires, or submitting inaccurate information, may result in the refusal of the cancellation request or the revocation of any associated benefits.
The relevant club remains free to accept or reject a cancellation request when it finds that the process conditions have not been met.
12. Liability
FV – Fitness Vendor undertakes to ensure the availability and proper functioning of the Platform to a reasonable extent. FV – Fitness Vendor shall not be held liable for temporary interruptions related to maintenance or force majeure events.
Stopsport acts solely as a technical intermediary for the transmission of cancellation requests between members and clubs.
Consequently, Stopsport is not a party to the contract between the club and its members and cannot be held liable for applicable contractual conditions, the validity of cancellation requests, or decisions made by clubs regarding the acceptance or rejection of a cancellation.
Use of the Service
The Platform is provided "as is" and subject to availability. FV – Fitness Vendor does not guarantee that the Platform will perfectly meet the specific needs of each user or that it will be free from any interruption or error.
The user acknowledges using the Platform at their own risk and remains responsible for their use of it in managing their cancellation requests.
Temporary Service Interruption
The Platform may be temporarily unavailable for maintenance reasons, technical updates, or due to events beyond the control of FV – Fitness Vendor. FV – Fitness Vendor shall not be held liable for any consequences resulting from these temporary service interruptions.
Third-Party Providers
The Platform may rely on third-party services necessary for its operation, including for online payment, email sending, or hosting. FV – Fitness Vendor shall not be held liable for malfunctions or service interruptions attributable to these third-party providers.
Force Majeure
FV – Fitness Vendor shall not be held liable for the non-performance or delay in the performance of its obligations resulting from a force majeure event under French law.
Exclusion of Certain Damages
FV – Fitness Vendor shall not be held liable for indirect, intangible, or consequential damages, including any loss of revenue, loss of customers, loss of data, damage to reputation, or loss of business resulting from the use of the Platform.
Electronic Evidence
Computer records made on the Platform constitute evidence of actions performed by users and may be used as evidence in the event of a dispute.
Financial Liability Limitation
In any event, the liability of FV – Fitness Vendor in connection with the use of the Platform shall not exceed the total amount of commissions collected by the Platform for the use of the service by the relevant club during the twelve (12) preceding months.
13. Intellectual Property
All elements of the Platform (code, design, texts, logos) are the exclusive property of FV – Fitness Vendor and are protected by intellectual property law.
Any unauthorized reproduction, extraction, modification, or reuse of all or part of the Platform is strictly prohibited without the prior authorization of FV – Fitness Vendor.
The user shall not attempt to copy, reproduce, analyze, decompile, disassemble, or perform any reverse engineering operation on all or part of the Platform, except in cases expressly authorized by law.
The user shall not use the Platform, its features, its documentation, or any element accessible through the service to develop, directly or indirectly, a competing product or service or one that reproduces all or part of the Platform's functionality.
It is also prohibited to reproduce or to substantially draw inspiration from the architecture, user journeys, technical mechanisms, or service model of Stopsport for the purpose of creating a similar or competing service.
14. Account Termination
The User may request the deletion of their account at any time by contacting contact@fitness-vendor.com. FV – Fitness Vendor reserves the right to suspend or delete an account in the event of a breach of these Terms.
FV – Fitness Vendor also reserves the right to temporarily suspend or limit access to the Platform in the event of excessive, abusive, or potentially disruptive use of the service.
Such suspension may occur without prior notice when necessary to preserve the security, integrity, or technical stability of the Platform.
15. Modification of Terms
FV – Fitness Vendor reserves the right to modify these Terms at any time. The current version is the one published on the website. Users are encouraged to regularly review these terms.
FV – Fitness Vendor also reserves the right to modify, improve, or evolve the Platform's features at any time to enhance its operation or security.
16. Applicable Law and Jurisdiction
These Terms are governed by French law. Any dispute shall be submitted to the competent courts of Paris.