Stop losing members every month.
Every cancellation is an opportunity, either to retain a member or to let them leave with a great impression.
See the financial impact on your club in 30 seconds
« I was losing dozens of members every fall at Atrium. I built StopSport to stop it. »
Built for
Avoidable departures
Most cancellations aren't driven by real dissatisfaction. A temporary move, short-term money pressure, lack of time: many members leave for circumstantial reasons and would have stayed if they'd been offered an alternative.
6 ways to keep members from cancelling
Each lever is offered to the member automatically during the cancellation flow, without blocking their right to leave.
Membership pause
Let members pause their subscription instead of cancelling. Ideal for vacations, temporary injuries, or short-term financial constraints.
Pause from 1 to 6 months, configurableMembership transfer
Let the member hand their contract over to a friend or family member. The subscription continues, you keep the revenue, and a new member walks in as a referral.
No loss of revenueRetention interview
A personal conversation before final confirmation, to understand why they're leaving and offer suitable alternatives. Optional, never blocks the flow.
By video, phone, or in clubExit questionnaire
Collect reasons for leaving to identify areas for improvement. Built into the flow, with no extra step for the member.
Customizable reasonsGoogle review collection
Optional: only satisfied members are invited to leave a review on your Google Business Profile. The invitation only triggers when they rate you positively.
Better local SEOCancellation reason analytics
Real-time statistics on cancellation reasons. Spot trends, detect recurring issues, and measure the impact of your actions.
Data-driven decisionsHow much will StopSport earn you?
Drag the sliders to estimate your additional revenue. StopSport retains an average of 7 to 8% of members who were about to cancel.
How is this number calculated?
No credit card · 30 days free
« It's all sorted »
« Before StopSport, I was handling cancellations by registered mail. I'd get unreadable PDFs, processing took 14 days, and it was a constant mental load.
With StopSport, it's all gone. Setup was super simple and everything is handled online. No more paperwork. No more admin chaos to manage. »
Your questions, our answers
How can I reduce the cancellation rate at a gym?
The most effective levers are membership pause, the retention interview, the exit questionnaire, membership transfer, and Google review collection. These tools, integrated into the cancellation flow, retain on average 7 to 8% of members who want to leave.
What's the average cancellation rate at gyms?
The average cancellation rate in France is between 30 and 50% per year depending on the type of facility. Low-cost gyms have a higher rate (40-55%), premium gyms (25-35%), and specialized studios (20-30%). A realistic target is 25 to 30%.
Can retention happen at the moment of online cancellation?
Yes, and it's the most effective moment. The French 3-click cancellation law allows offering alternatives (pause, plan change) before final confirmation, as long as the flow isn't blocked. The member remains free to cancel.
Ready to stop losing members?
30-day free trial. Then €9.99 excl. VAT/month, no commitment.
No credit card required